FAQ

Welcome to Mejuri Boutique!

We understand that you may have questions about shopping with us. Below are answers to some of the most frequently asked questions about our products, orders, payments, shipping, returns, and customer support.

If you need additional assistance, please contact us at info@mejuriboutique.com.

1. About Our Products

Q1: What products does Mejuri Boutique offer?

Mejuri Boutique offers a selection of fashion products, including dresses, tops, bottoms, jackets and coats, boots, footwear, fashion accessories, rhinestone handbags, evening bags, and clutches.

Q2: How can I find a specific product?

You can browse our website using the main navigation menu or product categories. You can also use the search function to find specific products.

Q3: How do I choose the correct size?

We recommend reviewing the available size information and product descriptions before placing your order. If you need assistance, please contact our customer support team.

Q4: Will the product look exactly like the pictures?

We make reasonable efforts to display accurate product photographs and descriptions. However, slight differences in color or appearance may occur due to lighting, photography, and individual screen settings.

2. Orders

Q5: How do I place an order?

Simply browse our collections, select your preferred products, choose the available options, add the items to your shopping cart, and proceed to checkout.

Follow the checkout instructions to enter your shipping information and complete payment.

Q6: Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation email containing your order details.

Please check your spam or junk folder if you cannot find the confirmation email.

Q7: Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@mejuriboutique.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Q8: What should I do if I receive the wrong item?

Please contact us at info@mejuriboutique.com with your order number and photographs of the item received. We will review the issue and assist with an appropriate resolution.

3. Payment

Q9: What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Discover, and other available payment options.

Q10: Is my payment information secure?

We use secure checkout technology and third-party payment service providers to process transactions. We take reasonable measures to protect customer payment information.

Q11: What currency are your prices displayed in?

Our product prices are generally displayed in United States Dollars (USD).

Q12: What should I do if my payment is declined?

Please verify your payment details, check with your bank or card issuer, and try another available payment method if necessary.

4. Shipping and Delivery

Q13: How long does order processing take?

Our standard order processing time is approximately 1–3 business days after successful payment authorization.

Q14: How long does shipping take?

Estimated shipping transit time is approximately 6–9 business days after dispatch.

Q15: What is the total estimated delivery time?

The estimated total delivery time is approximately 7–12 business days, including order processing and shipping transit.

Please note that these are estimates and actual delivery times may vary.

Q16: Do you provide order tracking?

When tracking information is available, it will be provided through a shipping confirmation email after your order has been dispatched.

Q17: What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the available shipping information and assist you.

Q18: Can I change my shipping address after placing an order?

Please contact us immediately if you notice an incorrect shipping address. We will try to assist, but address changes cannot be guaranteed once processing or shipping has begun.

5. Returns and Refunds

Q19: What is your return policy?

We offer a 30-day return period for eligible products. Return requests must be initiated within 30 days of receiving your order.

Q20: What condition must returned products be in?

Eligible products should generally be unused, unworn, unwashed, and returned in their original condition with original tags and packaging where applicable.

Q21: How do I request a return?

Please email info@mejuriboutique.com with your order number and the reason for your return. Our customer support team will provide further instructions.

Q22: How long do refunds take?

Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Q23: What if my product arrives damaged or defective?

Please contact us with your order number, a description of the issue, and clear photographs of the affected product. We will review your request and provide an appropriate resolution.

6. Customer Support

Q24: How can I contact Mejuri Boutique?

You can reach our customer support team through the following contact details:

Store Name: Mejuri Boutique

Email: info@mejuriboutique.com

Phone: +1 816-265-9189

Business Address:

101 Georgia Ave
Thayer, MO 65791
United States

Q25: What information should I include when contacting customer support?

For order-related inquiries, please include your order number, registered email address, and a clear description of your question or concern. This helps us assist you more efficiently.

7. Additional Information

For more detailed information, please review our store policies:

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Terms of Service

• Payment Methods

• Contact Us

Thank you for choosing Mejuri Boutique!

We appreciate your business and look forward to providing you with a pleasant online shopping experience.